I want to unlink my account of PlayStation™Network:
You can unlink your account of PlayStation™Network by logging into the [official HoYoverse Account website] and unlinking it in the Linked Accounts section.
I first entered a HoYoverse game on PlayStation® and selected [Login with existing account],
and found that the wrong HoYoverse Account was linked:
In this case, you may have mistakenly linked another HoYoverse Account. Please follow these steps to unlink and link again:
When linking again, ensure that the account information you enter is correct.
1. Log in to the [official HoYoverse Account website] on another device using your email and password.
2. Unlink your account of PlayStation™Network in the Linked Accounts section.
3. When entering a HoYoverse game on PlayStation®, select [Login with existing account] to link again.
I did not select [Login with existing account] when first entering a HoYoverse game on PlayStation® and found that my game progress was reset:
In this case, your account of PlayStation™Network may have been automatically linked to a new HoYoverse Account.
To unlink the new HoYoverse Account from the account of PlayStation™Network, please follow these steps:
1. Log in to a HoYoverse game on PlayStation®.
2. Go to Settings > Account and open the User Center.
3. Follow the prompts to link your email and set your password.
4. Log in to the [official HoYoverse Account website] on another device using your email and password.
5. Unlink the account of PlayStation™Network in the Linked Accounts section.
6. When entering a HoYoverse game on PlayStation®, select [Login with existing account].
If you encounter issues with unlinking on your own, we recommend [contacting Customer Service] for help.
For more details, please refer to the Notice on Cross-Save Function Between PlayStation™Network Accounts and HoYoverse Accounts.
Genshin Impact: https://www.hoyolab.com/article/533197
Honkai: Star Rail: https://www.hoyolab.com/article/22139693
Zenless Zone Zero: https://www.hoyolab.com/article/30525133