Use a Unique Password:
We recommend that you use a password that you don't use for any other accounts to keep your account safe. This way, if someone steals the password of one of your other accounts, they will not be able to log in to your HoYoverse Account.
Link a Frequently Used Email Address:
- When creating an account using an email address or switching the linked email address, make sure that it's one that you plan to use for the long-term. Please remember and protect your email address. If you forget or lose access to your email address, you may be unable to log in to your account or it might affect the account retrieval process.
- When you try to log in to your HoYoverse Account, change your password, or change your linked mobile number on a new device, we will send a verification code to your linked email address to ensure your account stays safe.
Link Third-Party Accounts:
HoYoverse Accounts support linking a variety of third-party accounts such as Facebook, Google, Game Center, Apple, Twitter, and PlayStation™Network. After you've linked them, you can use these accounts to log in to your HoYoverse Account directly.
Please do not buy, sell, or share accounts.
Please Don't Use Non-Official Top-Up Channels:
Using any non-official/third-party top-up channels will put your account at risk, so please don't do it. If you're having difficulties topping up in the game, please follow the instructions to contact Customer Service or use the official top-up channel on the website.